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We've been in business for over 13 Years! We've heard all the questions. Here are some common answers for you.

I like a house, how do I arrange a viewing?

Please call us on 01242 374376.  Alternatively, click on the 'enquire about this property' tablet and fill in our contact form and we'll get back to you. Try to have all of your group present for a viewing as it is so much easier to make a decision either way if you are together. If you are not in a group please contact us anyway as we often have individual rooms available in shared houses. We also put students who are looking in touch with each other so they can form new groups.

I want to book a house, what do I have to do next?

Once you have chosen your property and decided you want to live there we need your groups full names, mobile numbers and email addresses. We will then email you copies of the short application form, Tenancy Agreement, Guarantor Agreement and details about how to pay the deposit. Take the time to read through the documents and come back to us if you have any questions. To secure the house we need your groups application forms returned and the initial deposit contribution paid. We will then send you the tenancy agreement for signing using Adobe Document Sign. This is an online digital signature service enabling you to attach a signature to the tenancy agreement online. Your house is now booked! 

How much is the deposit, when do I have to pay it and when do I get it back?

The Deposit for each tenant is £300. To secure the property the initial deposit contribution is £150 per tenant. The balance of your deposit is due before you move in.  Following the end of your tenancy, your deposit will be returned 2 to 4 weeks after any agreed deductions have been made (eg. excess utility usage and any damage to the property and its contents, allowing for fair wear and tear).

Is my Deposit protected?

Yes, we register your deposit with My Deposits, a Government approved deposit protection scheme.

How do I pay my rent and when is it due?

You will need to pay your rent by bank transfer on the due dates highlighted in the tenancy agreement. 

What does the rent include?

  • Gas & Electricity (up to a generous allowance)
  • Water
  • TV licence
  • Freeview television
  • broadband
  • Buildings and Landlord's fixtures, fittings & furnishings insurance.
  • Full time students are exempt from Council Tax.

When will I get my keys and when can I move in?

Keys will be handed over from the first day of the tenancy agreement at your check in with an independent inventory agent.

What happens if there's a problem with the house after we've moved in?

Just email us and our maintenance team is there to help - text or call with any emergencies. Feri will oversee any general maintenance and we also have general builders, electricians and plumbers available to resolve any other issues.

Can I stay on for another year?

Yes, provided your whole group wants to stay on or you put together a new group.

What happens if I change my mind?

If you decide you want to pull out of the contract before your tenancy starts or once it has started then you or the rest of your group need to find someone to take your place. Once they have signed a contract and a new deposit has been paid then you can be released from your contract.

Catherine 2017/18 Just want to say a massive thank you for being a great landlord this year and would love to rent with you final year if I need to. Kind regards, Catherine