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How we will try to keep you safe

If we suspect we have COVID-19

Should any of us at Eden suspect that we have COVID-19 we will immediately self-isolate ourselves for 10 days - this applies to all of our staff, tenants, agents, tradespeople and contractors. Tenants should notify us immediately if they suspect they have COVID-19, as well as the University.


Summer Cleaning Programme

Properties will be professionally cleaned prior to the start of new tenancies.


Existing Kitchenware

Kitchenware including glassware, crockery, cutlery, pots & pans have been removed from the property to prevent cross contamination (as well as any foodstuffs, cleaning products or miscellaneous items left by previous groups).


Bedroom Hygiene

Mattresses are sanitised between tenancies and a new mattress protector is provided to every new tenant.


The House Manual

The House Manual including tenancy documents, useful information about the house and how to book parking, will be available via Dropbox link.


Checking Out & Checking In

Check outs and check ins will be carried out without tenants present. Tenants moving in should arrive at the agreed check in time and wait outside the house. The agent will signal when it's safe to enter the house to collect keys and move in, following the inspection.


The Property Inventory

A copy of the inventory will be emailed to the Lead Tenant - tenants have 7 days to check through the inventory and add any comments before signing and returning to the Agent. Please copy us in so that we are aware of any maintenance issues which may need addressing.


Key Handover

All keys will be sanitised by the Inventory Agent at the beginning and end of carrying out the check in report and social distancing must be maintained whilst handing them over. Keys will be left in the kitchen for tenants to collect.


Social Distancing

Social distancing requires a minimum of 2 meters distance when meeting tenants/agents or others. Best practice is to avoid meeting anybody at all. During maintenance visits, we advise all tenants to remain in their rooms whilst any maintenance is taking place, or outside if the weather is fine.


PPE (Personal Protective Equipment) for ourselves & contractors

Our staff, agents, tradespeople and contractors all have PPE suitable for different types of environments, depending on the level of risk and will be using these items in accordance with Government and their individual trade guidelines.


Sanitisation for ourselves & contractors

Any agents or others visiting the house for check in, maintenance or anything else will use 60%+ hand sanitiser before entering the house and after leaving the house. Face masks to be used where applicable.


Guidance for ourselves & contractors

All of our staff, agents, tradespeople and contractors have read the Government advice called "Working Safely During COVID-19 In Other People's Homes".


How you can keep safe in your household

Regularly check for the latest Government guidelines at https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance


What should I do if I live with other people I am not related to and share facilities or common areas?

  • (taken from the Government's "Coronavirus (COVID-19) Guidance for Landlords and Tenants")
  • This could include:
    • A flat or house share where you live with another person with whom you are not related and share cooking and bathroom facilities.
    • A House in Multiple Occupation (HMO), which is where three or more people who are from two or more different families live together and share cooking or bathroom facilities.
    • Co-living where multiple people/households share some facilities or common areas

If you share facilities or common areas with other people, all residents should always do their very best to follow guidance to stay at home and away from others. Everyone in the household should regularly wash their hands, avoid touching their face, and clean frequently touched surfaces.


Cleaning your home

You can find Government guidance on cleaning your home to minimise the risk of infection here: https://www.gov.uk/government/publications/covid-19-decontaminationin-non-healthcare-settings.


What should we do if we believe one of us may have COVID-19

The Government has issued guidance for households with possible coronavirus (COVID-19) infection. The same guidance applies to occupants of shared properties. All the occupants of the home should behave in the same way as a single household if one or more occupants have symptoms of coronavirus (COVID-19).

This means that if you are a tenant who shares with people you are not related to and develop symptoms of coronavirus (COVID-19), you should self-isolate at home for 10 days from when the symptoms started. In line with Government guidance, all other residents of the home must also stay at home and not leave the house for 14 days, providing they remain well for that time. Should they develop symptoms they should then self-isolate for 10 days from the onset of symptoms or longer if symptoms persist. Where possible, individuals should not go out even to buy food or other essentials, and any exercise should be taken within your home.

Catherine 2017/18 Just want to say a massive thank you for being a great landlord this year and would love to rent with you final year if I need to. Kind regards, Catherine