And
Should any of us at Eden suspect that we have COVID-19 we will immediately self-isolate ourselves for 10 days - this applies to all of our staff, tenants, agents, tradespeople and contractors. Tenants should notify us immediately if they suspect they have COVID-19, as well as the University.
Properties will be professionally cleaned prior to the start of new tenancies.
Kitchenware including glassware, crockery, cutlery, pots & pans have been removed from the property to prevent cross contamination (as well as any foodstuffs, cleaning products or miscellaneous items left by previous groups).
Mattresses are sanitised between tenancies and a new mattress protector is provided to every new tenant.
The House Manual including tenancy documents, useful information about the house and how to book parking, will be available via Dropbox link.
Check outs and check ins will be carried out without tenants present. Tenants moving in should arrive at the agreed check in time and wait outside the house. The agent will signal when it's safe to enter the house to collect keys and move in, following the inspection.
A copy of the inventory will be emailed to the Lead Tenant - tenants have 7 days to check through the inventory and add any comments before signing and returning to the Agent. Please copy us in so that we are aware of any maintenance issues which may need addressing.
All keys will be sanitised by the Inventory Agent at the beginning and end of carrying out the check in report and social distancing must be maintained whilst handing them over. Keys will be left in the kitchen for tenants to collect.
Social distancing requires a minimum of 2 meters distance when meeting tenants/agents or others. Best practice is to avoid meeting anybody at all. During maintenance visits, we advise all tenants to remain in their rooms whilst any maintenance is taking place, or outside if the weather is fine.
Our staff, agents, tradespeople and contractors all have PPE suitable for different types of environments, depending on the level of risk and will be using these items in accordance with Government and their individual trade guidelines.
Any agents or others visiting the house for check in, maintenance or anything else will use 60%+ hand sanitiser before entering the house and after leaving the house. Face masks to be used where applicable.
All of our staff, agents, tradespeople and contractors have read the Government advice called "Working Safely During COVID-19 In Other People's Homes".
Regularly check for the latest Government guidelines at https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance
If you share facilities or common areas with other people, all residents should always do their very best to follow guidance to stay at home and away from others. Everyone in the household should regularly wash their hands, avoid touching their face, and clean frequently touched surfaces.
You can find Government guidance on cleaning your home to minimise the risk of infection here: https://www.gov.uk/government/publications/covid-19-decontaminationin-non-healthcare-settings.
The Government has issued guidance for households with possible coronavirus (COVID-19) infection. The same guidance applies to occupants of shared properties. All the occupants of the home should behave in the same way as a single household if one or more occupants have symptoms of coronavirus (COVID-19).
This means that if you are a tenant who shares with people you are not related to and develop symptoms of coronavirus (COVID-19), you should self-isolate at home for 10 days from when the symptoms started. In line with Government guidance, all other residents of the home must also stay at home and not leave the house for 14 days, providing they remain well for that time. Should they develop symptoms they should then self-isolate for 10 days from the onset of symptoms or longer if symptoms persist. Where possible, individuals should not go out even to buy food or other essentials, and any exercise should be taken within your home.
